Returns Policy

RETURNS AND REFUNDS

You can return the Goods or make a claim for a refund if:

  1. you believe that Goods we charged you for were not provided, or if there is a fault or defect with the Goods you have purchased.
    Any returned Goods will be refunded using the same method of payment and price as the original transaction and must:

a. be returned within 28 days of purchase,
b. be unopened,
c. be in a re-saleable condition, and
d. where purchased in carton form, be returned as full cartons.

Contact us on orders@enterosoz.com.au and a customer service representative will assess your request to return the Goods or arrange a refund of the purchase price or for the Goods to be collected. Goods may be accepted for return at the absolute discretion of EnterosOZ. For all returns and refunds, you must provide evidence of purchase.

Refunds will not be accepted regarding the purchasers likes or dislikes of taste of product.

Our Goods come with guarantees that cannot be excluded under the Australian Consumer Law. Regardless of anything in this returns Policy, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You’re also entitled to have the Goods repaired or replaced if the Goods fail to be of acceptable quality and the failure does not amount to a major failure.

PRICE OF GOODS AND PAYMENT

Delivery Fee: If required by EnterosOZ, you must pay the Delivery Fee for each Order with EnterosOZ. You acknowledge that the Delivery Fee may not be refundable.

Total price of Goods: Goods in your Order are charged at the purchase price published at the time you submit your Order, and as appears on the Order confirmation, except:

a. if a Good is out of stock, in which case you won’t be charged for that Good,
b. if you modify your Order, in which case all prices will update to the then current prices.

Pricing and product information errors: EnterosOZ reserves the right to amend any pricing or product information errors displayed due to human error, computer malfunction or other reason. EnterosOZ will notify you if it becomes aware of any error in pricing or material error in product information and you may elect to not purchase any Goods where the price or product information has been corrected.

a. All prices are Australian dollars and are inclusive of GST.
b. The total of your order and your delivery fees are estimated once your delivery details are provided in the checkout.
c. Product prices for products listed on the website are applicable to online purchases only.
d. Promotional offers and prices are as stated, with no further discounts available.
e. Prices are subject to variation – all current prices are displayed with the product.

Tax invoice: Before or upon delivery of the Goods, well provide you with a tax invoice with the total price for the Goods, including credits applied and any other fees.

Method of payment: You shall pay for the Goods at the time of purchase. You may use your credit card (Mastercard, Visa).